01 – I feel emotionally exhausted because of my work 0 01 – I feel emotionally exhausted because of my work 0
1 01 – I feel emotionally exhausted because of my work 1
2 01 – I feel emotionally exhausted because of my work 2
3 01 – I feel emotionally exhausted because of my work 3
4 01 – I feel emotionally exhausted because of my work 4
5 01 – I feel emotionally exhausted because of my work 5
6 01 – I feel emotionally exhausted because of my work 6
02 – I feel worn out at the end of a working day 0 02 – I feel worn out at the end of a working day 0
1 02 – I feel worn out at the end of a working day 1
2 02 – I feel worn out at the end of a working day 2
3 02 – I feel worn out at the end of a working day 3
4 02 – I feel worn out at the end of a working day 4
5 02 – I feel worn out at the end of a working day 5
6 02 – I feel worn out at the end of a working day 6
03 – I feel tired as soon as I get up in the morning and see a new working day stretched out in front of me 0 03 – I feel tired as soon as I get up in the morning and see a new working day stretched out in front of me 0
1 03 – I feel tired as soon as I get up in the morning and see a new working day stretched out in front of me 1
2 03 – I feel tired as soon as I get up in the morning and see a new working day stretched out in front of me 2
3 03 – I feel tired as soon as I get up in the morning and see a new working day stretched out in front of me 3
4 03 – I feel tired as soon as I get up in the morning and see a new working day stretched out in front of me 4
5 03 – I feel tired as soon as I get up in the morning and see a new working day stretched out in front of me 5
6 03 – I feel tired as soon as I get up in the morning and see a new working day stretched out in front of me 6
04 – I can easily understand the actions of my colleagues/supervisors 0 04 – I can easily understand the actions of my colleagues/supervisors 0
1 04 – I can easily understand the actions of my colleagues/supervisors 1
2 04 – I can easily understand the actions of my colleagues/supervisors 2
3 04 – I can easily understand the actions of my colleagues/supervisors 3
4 04 – I can easily understand the actions of my colleagues/supervisors 4
5 04 – I can easily understand the actions of my colleagues/supervisors 5
6 04 – I can easily understand the actions of my colleagues/supervisors 6
05 – I get the feeling that I treat some clients/colleagues impersonally, as if they were objects 0 05 – I get the feeling that I treat some clients/colleagues impersonally, as if they were objects 0
1 05 – I get the feeling that I treat some clients/colleagues impersonally, as if they were objects 1
2 05 – I get the feeling that I treat some clients/colleagues impersonally, as if they were objects 2
3 05 – I get the feeling that I treat some clients/colleagues impersonally, as if they were objects 3
4 05 – I get the feeling that I treat some clients/colleagues impersonally, as if they were objects 4
5 05 – I get the feeling that I treat some clients/colleagues impersonally, as if they were objects 5
6 05 – I get the feeling that I treat some clients/colleagues impersonally, as if they were objects 6
06 – Working with people the whole day is stressful for me 0 06 – Working with people the whole day is stressful for me 0
1 06 – Working with people the whole day is stressful for me 1
2 06 – Working with people the whole day is stressful for me 2
3 06 – Working with people the whole day is stressful for me 3
4 06 – Working with people the whole day is stressful for me 4
5 06 – Working with people the whole day is stressful for me 5
6 06 – Working with people the whole day is stressful for me 6
07 – I deal with other people’s problems successfully 0 07 – I deal with other people’s problems successfully 0
1 07 – I deal with other people’s problems successfully 1
2 07 – I deal with other people’s problems successfully 2
3 07 – I deal with other people’s problems successfully 3
4 07 – I deal with other people’s problems successfully 4
5 07 – I deal with other people’s problems successfully 5
6 07 – I deal with other people’s problems successfully 6
08 – I feel burned out because of my work 0 08 – I feel burned out because of my work 0
1 08 – I feel burned out because of my work 1
2 08 – I feel burned out because of my work 2
3 08 – I feel burned out because of my work 3
4 08 – I feel burned out because of my work 4
5 08 – I feel burned out because of my work 5
6 08 – I feel burned out because of my work 6
09 – I feel that I influence other people positively through my work 0 09 – I feel that I influence other people positively through my work 0
1 09 – I feel that I influence other people positively through my work 1
2 09 – I feel that I influence other people positively through my work 2
3 09 – I feel that I influence other people positively through my work 3
4 09 – I feel that I influence other people positively through my work 4
5 09 – I feel that I influence other people positively through my work 5
6 09 – I feel that I influence other people positively through my work 6
10 –I have become more callous to people since I have started doing this job 0 10 –I have become more callous to people since I have started doing this job 0
1 10 –I have become more callous to people since I have started doing this job 1
2 10 –I have become more callous to people since I have started doing this job 2
3 10 –I have become more callous to people since I have started doing this job 3
4 10 –I have become more callous to people since I have started doing this job 4
5 10 –I have become more callous to people since I have started doing this job 5
6 10 –I have become more callous to people since I have started doing this job 6
11 – I’m afraid that my work makes me emotionally harder 0 11 – I’m afraid that my work makes me emotionally harder 0
1 11 – I’m afraid that my work makes me emotionally harder 1
2 11 – I’m afraid that my work makes me emotionally harder 2
3 11 – I’m afraid that my work makes me emotionally harder 3
4 11 – I’m afraid that my work makes me emotionally harder 4
5 11 – I’m afraid that my work makes me emotionally harder 5
6 11 – I’m afraid that my work makes me emotionally harder 6
12 – I feel full of energy 0 12 – I feel full of energy 0
1 12 – I feel full of energy 1
2 12 – I feel full of energy 2
3 12 – I feel full of energy 3
4 12 – I feel full of energy 4
5 12 – I feel full of energy 5
6 12 – I feel full of energy 6
13 – I feel frustrated by my work 0 13 – I feel frustrated by my work 0
1 13 – I feel frustrated by my work 1
2 13 – I feel frustrated by my work 2
3 13 – I feel frustrated by my work 3
4 13 – I feel frustrated by my work 4
5 13 – I feel frustrated by my work 5
6 13 – I feel frustrated by my work 6
14 – I get the feeling that I work too hard 0 14 – I get the feeling that I work too hard 0
1 14 – I get the feeling that I work too hard 1
2 14 – I get the feeling that I work too hard 2
3 14 – I get the feeling that I work too hard 3
4 14 – I get the feeling that I work too hard 4
5 14 – I get the feeling that I work too hard 5
6 14 – I get the feeling that I work too hard 6
15 – I’m not really interested in what is going on with many of my colleagues 0 15 – I’m not really interested in what is going on with many of my colleagues 0
1 15 – I’m not really interested in what is going on with many of my colleagues 1
2 15 – I’m not really interested in what is going on with many of my colleagues 2
3 15 – I’m not really interested in what is going on with many of my colleagues 3
4 15 – I’m not really interested in what is going on with many of my colleagues 4
5 15 – I’m not really interested in what is going on with many of my colleagues 5
6 15 – I’m not really interested in what is going on with many of my colleagues 6
16 – Being in direct contact with people at work is too stressful 0 16 – Being in direct contact with people at work is too stressful 0
1 16 – Being in direct contact with people at work is too stressful 1
2 16 – Being in direct contact with people at work is too stressful 2
3 16 – Being in direct contact with people at work is too stressful 3
4 16 – Being in direct contact with people at work is too stressful 4
5 16 – Being in direct contact with people at work is too stressful 5
6 16 – Being in direct contact with people at work is too stressful 6
17 – I find it easy to build a relaxed atmosphere in my working environment 0 17 – I find it easy to build a relaxed atmosphere in my working environment 0
1 17 – I find it easy to build a relaxed atmosphere in my working environment 1
2 17 – I find it easy to build a relaxed atmosphere in my working environment 2
3 17 – I find it easy to build a relaxed atmosphere in my working environment 3
4 17 – I find it easy to build a relaxed atmosphere in my working environment 4
5 17 – I find it easy to build a relaxed atmosphere in my working environment 5
6 17 – I find it easy to build a relaxed atmosphere in my working environment 6
18 – I feel stimulated when I been working closely with my colleagues 0 18 – I feel stimulated when I been working closely with my colleagues 0
1 18 – I feel stimulated when I been working closely with my colleagues 1
2 18 – I feel stimulated when I been working closely with my colleagues 2
3 18 – I feel stimulated when I been working closely with my colleagues 3
4 18 – I feel stimulated when I been working closely with my colleagues 4
5 18 – I feel stimulated when I been working closely with my colleagues 5
6 18 – I feel stimulated when I been working closely with my colleagues 6
19 – I have achieved many rewarding objectives in my work 0 19 – I have achieved many rewarding objectives in my work 0
1 19 – I have achieved many rewarding objectives in my work 1
2 19 – I have achieved many rewarding objectives in my work 2
3 19 – I have achieved many rewarding objectives in my work 3
4 19 – I have achieved many rewarding objectives in my work 4
5 19 – I have achieved many rewarding objectives in my work 5
6 19 – I have achieved many rewarding objectives in my work 6
20 – I feel as if I’m at my wits‘ end 0 20 – I feel as if I’m at my wits‘ end 0
1 20 – I feel as if I’m at my wits‘ end 1
2 20 – I feel as if I’m at my wits‘ end 2
3 20 – I feel as if I’m at my wits‘ end 3
4 20 – I feel as if I’m at my wits‘ end 4
5 20 – I feel as if I’m at my wits‘ end 5
6 20 – I feel as if I’m at my wits‘ end 6
21 – In my work I am very relaxed when dealing with emotional problems 0 21 – In my work I am very relaxed when dealing with emotional problems 0
1 21 – In my work I am very relaxed when dealing with emotional problems 1
2 21 – In my work I am very relaxed when dealing with emotional problems 2
3 21 – In my work I am very relaxed when dealing with emotional problems 3
4 21 – In my work I am very relaxed when dealing with emotional problems 4
5 21 – In my work I am very relaxed when dealing with emotional problems 5
6 21 – In my work I am very relaxed when dealing with emotional problems 6
22 – I have the feeling that my colleagues blame me for some of their problems 0 22 – I have the feeling that my colleagues blame me for some of their problems 0
1 22 – I have the feeling that my colleagues blame me for some of their problems 1
2 22 – I have the feeling that my colleagues blame me for some of their problems 2
3 22 – I have the feeling that my colleagues blame me for some of their problems 3
4 22 – I have the feeling that my colleagues blame me for some of their problems 4
5 22 – I have the feeling that my colleagues blame me for some of their problems 5
6 22 – I have the feeling that my colleagues blame me for some of their problems 6